Clear, fair rules of engagement so we can focus on growing your business together.
DMA360 provides digital marketing services including SEO, paid advertising, social media management, content marketing, and web development. The exact scope of each engagement is defined in the proposal or statement of work agreed upon by both parties before work begins.
Invoices are issued according to the schedule defined in your proposal. Standard payment terms are net 14 days from invoice date unless otherwise agreed. Late payments may incur a 2% monthly service charge. Ongoing services may be paused if invoices remain unpaid beyond 30 days.
Upon full payment, all final deliverables (creatives, copy, websites, ad assets) become the property of the client. DMA360 retains the right to showcase completed work in our portfolio and case studies unless explicitly restricted by NDA. Pre-existing tools, frameworks, and methodologies remain the property of DMA360.
DMA360 will exercise reasonable care and professional skill in delivering services. We do not guarantee specific business outcomes (rankings, conversion rates, revenue) as these depend on factors outside our control. Our total liability for any claim is limited to the fees paid for the specific service in question over the preceding three months.
Either party may terminate an engagement with 14 days' written notice. The client remains liable for all fees incurred up to the effective termination date, including any non-recoverable third-party costs (ad spend, software licences, stock assets) already committed on the client's behalf. Upon termination, all completed work and associated assets will be transferred to the client in their current state; work-in-progress remains the property of DMA360 until final payment is settled.
We are happy to walk you through anything before you sign on the dotted line.
